Privacy Policy

Who We Are

Neighbourhood Junk Removal is a junk removal service based in Burnaby, British Columbia, Canada. Our website is neighbourhoodjunkremoval.ca.

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Information We Collect

We collect information you provide directly to us, including:

• Name
• Phone number
• Email address
• Service address or location
• Details about items you want removed
• Any other information you submit via our contact or booking forms

We may also automatically collect limited technical data when you visit our website, such as your browser type, device type, and pages viewed, through standard analytics tools.

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How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Schedule and confirm service appointments
• Send appointment reminders and follow-up messages via SMS or email
• Process payments
• Improve our website and services
• Send promotional messages, only if you have opted in

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SMS / Text Message Communications

By submitting your phone number through our website or contact form, you consent to receive SMS text messages from Neighbourhood Junk Removal related to your service request, including confirmations, reminders, quotes, and follow-ups.

We do not sell or share your phone number with third parties for marketing purposes.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP. Standard message and data rates may apply.

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How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who help us operate our business (e.g., scheduling software, CRM tools), who are bound by confidentiality obligations
• When required by law or in response to a legal request
• To protect the safety, rights, or property of our company or customers

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Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. You may request deletion of your information at any time by contacting us.

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Cookies and Tracking

Our website may use cookies or similar technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

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Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

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Your Rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable BC privacy laws, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your personal data, subject to legal requirements

To exercise any of these rights, contact us using the contact information on our website.

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Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.